Customer Service

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Shipping & Delivery
We use UPS Ground as our standard shipping method. USPS Priority Mail shipments are usually delivered within 2-3 days from the time of shipment. UPS Ground shipments are usually delivered within 5-7 business days from the time of shipment. Please keep in mind that these shipping times are estimates and are calculated from the time the shipment leaves our warehouse. Shipping times will vary depending on your shipping method, location and the availability of products in your order. We do not ship on weekends or holidays. UPS Ground tracking is updated more frequently than USPS Priority Mail tracking in most cases. If tracking a package during shipment is going to be a concern, we recommend selecting the UPS Ground shipping option during checkout. Express Shipping Options UPS 2nd Day Air and Next Day Air Saver options are available during checkout. Rates may or may not include our own handling fees associated with certain products or certain shipping destinations. Delivery estimates are calculated on business days and do not include weekends or holidays. Our shipping cutoff is 12:00 PM EST Monday – Friday. Orders placed after our shipping cutoff time typically ship the following business day provided the items are in stock. FREE 7 Day Ground Shipping All RETAIL orders that total $99 or more prior to tax and after the application of discounts, coupons, and gift certificates will qualify for FREE ground shipping in the continental United States. Wholesale customers and oversized items are not included. Canadian Shipping Options UPS Standard and USPS Mail are available for orders shipping to Canada. You will be responsible for any and all duties, taxes and other charges that may be applied by customs. We have no way of knowing what, if any, duties, taxes or other charges that may be applied.
Privacy & Security
This privacy policy sets out how HIGH CLASS JEWELS LOS ANGELES uses and protects any information that you give us when you use this website. HIGH CLASS JEWELS LOS ANGELES is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. HIGH CLASS JEWELS LOS ANGELES may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties. Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating to our service. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Payment
Payment shall be made to us at the point of order. We must receive payment in full for your order before we can process it. You will be liable for all legal cost incurred in pursuing monies owed. Promotions available on our web site are subject to availability. Clients who shop online must be aged 18 years or over. Only the following cards are accepted by us: MasterCard, Visa, American Express, Discover and other payment methods accepted via Paypal.
Pricing & Promotions
All prices and charges are expressed net of TAX, which shall be charged and paid as applicable. The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for delivery. Occasionally there may be an error that has occurred with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price. If we discover that such an error has been made in the quoted price, we will contact you to confirm this.
Viewing Orders
You can view your order and your procedure thru the account created at our website. To do so please log in or contact us if you have a question.
Updating Account Information
You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address. Your data is safe with us. Unlike most companies we DO NOT share your information with other companies for their commercial use. HIGH CLASS JEWELS LOS ANGELES respects your privacy, and this is why we have taken the time to disclose our information collection practices and our privacy policy.